Effective: 21 July 2020
We know that sharing your personal information with us is based on trust. We take this seriously and are committed to ensuring that we respect your privacy when you visit our website or use our services. Please review this privacy and cookies statement (“Statement”) carefully to learn about our privacy practices.
We operate a service that enables users (“you”, “your”) to research, find, and book travel experiences worldwide. In this Statement, these are collectively referred to as our Services.
Al Shitaiwi Tours Services are owned and operated under Al Shitaiwi Tours, Saudi Arabia. By using our Services and visiting our websites and related applications, whether on a computer, phone, tablet or similar device (these are all referred to as a “Device”), you are accepting the practices described below.
This Statement provides a general overview of our privacy practices.
When you access or use our Services, we collect information from and about you to provide a more personalized and relevant experience. Some information we collect automatically. Other information we collect from different sources, including affiliated entities, business partners, and other independent third-party sources. When you use our Services by “clicking-through” from a third-party site or when you visit third-party sites via our Services, those third-party sites may share information with us about your use of their service. Information collected may include the following:
Contact information, including name, phone number and email addresses, User name and password, Photos, reviews and social posts and videos you may have provided to us, Geolocation information, Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, and advertising identifiers), Online activity, including pages you have visited, content reviewed and apps reviewed Booking history, Information about your travel plans and preferences We may also collect, in instances where you have provided it, information about other travellers, including their email address and other travel-related information. If you are sharing information with us about other individuals, you must obtain their consent.
In addition to the categories noted above, we may also collect location information if you have instructed your Device to send such information via the privacy settings on that Device, or, for example, if you have uploaded photos tagged with location information. We may use your location information directly and/or share your location with third parties. We collect and share location information in order to provide you with relevant content, to analyze your use of our Services, to improve our Services and to provide contextual advertising or recommendations. For example, we may use your location to show you reviews of hotels, restaurants or attractions near you when you are traveling.
You can change the privacy settings of your Device at any time in order to turn off the functionality that collects and shares location information and/or the functionality to tag your photos with location information. However, turning off location-sharing may affect certain features that we offer. If you have any questions about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.
We are committed to providing you with relevant content on our Services and respect the data privacy laws of the different jurisdictions in which we operate. We use information about you so we can help you enjoy and use our Services, including in the following ways:
-Register and manage your Al Shitaiwi Tours account
-Facilitate your bookings
-Measure interest in and improve our Services
-Notify you about special offers, prize draws, competitions and services available from us, our affiliates, or our partners that may be of interest to you
-Communicate with you
-Enable communication between travelers and operators of travel experiences listed through us
-Enable us to publish your reviews, ratings, photos, videos and other content
-Customize your experience, including customizing the ads shown to you on our Services and across the internet
-Make inferences about your interests or preferences
-Provide you with an optimized experience and to group users of our Services based on, for example, usage and demographics
-Send you survey or market research invitations
-Respond to your questions and comments
-Resolve disputes or troubleshoot problems
-Prevent potentially prohibited or unlawful activities
Please note some information about you is required in order for us to provide you with relevant offerings from us, our affiliates and our partners and to enable you to enjoy other benefits of being a Al Shitaiwi Tours user. Please review the “Information Choices” section below with respect to your choices related to the collection and use of your information.
We will only use your personal data when the law allows us to. Pursuant to Saudi Law, we may use your personal data in one or more of the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third-party) and your interests and fundamental rights do not override those interests
Where we need to comply with a legal or regulatory obligation With your consent
We do not share your information to any third party company or organization, but we use your information to ourselves to provide better services and to share future travel and tourism news.
We have implemented appropriate administrative, technical, and physical security procedures to help protect your information. We only authorize specific employees to access personal information and they may do so only for permitted business functions. We use encryption when transmitting your information between your system and ours, and between our system and those of the parties with whom we share information. We also employ firewalls and intrusion detection systems to help prevent unauthorized access to your information. However, we cannot guarantee the security of information from unauthorized entry or use, hardware or software failure, or other circumstances outside of our control.
We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this Statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise or defend any legal rights.
Essential - These cookies are necessary to help you access and move around the website and use all its features. Without these cookies, the website would not work properly and you would not be able to use certain important features. For example, we use a cookie to keep you logged in during your visit, so the site does not require you to log in repeatedly to access different pages. We may also use essential cookies for fraud detection and prevention purposes. You cannot turn off essential cookies through the Cookie Consent Tool, as such cookies are necessary for you to access and use the features of the website.
We may update this Statement in the future. If we believe any changes are material, we will let you know by doing one or more of the following: sending you a communication about the changes, placing a notice on the website and/or posting an updated Statement on the website. We will note at the top of this Statement when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this Statement for the latest information on our privacy practices.
If you have a data privacy request, such as a request to delete or access your data or for general data privacy inquiries or questions concerning our Privacy and Cookies Statement, please contact our privacy team as below:
Address: AbdulMalik bin Marwan Road, Al Olaya, Riyadh, Saudi Arabia
Ph: +966 50 424 6928
For purposes of compliance with the CCPA, in addition to the further details as described in the Statement, we make the following disclosures:
We collect the following categories of personal information: Identifiers/Contact Information, transactional information, Internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.